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Database Support

Database Support
Inventica provides a range of database support services designed to give you the peace of mind that your data is safe, even if the worst should happen. We provide ad-hoc and contract based support, including out of hours and emergency response for Microsoft Access, Microsoft SQL Server and reporting.
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Data is one of your most precious and valuable assets. Sales reports, marketing spend, online transactions, the data you accumulate every day is vital for planning and to measure performance.

Your database systems require maintenance and periodic support to keep up to speed and stay in working order.

Many businesses could cease to exist if they experienced a catastrophic failure or if they lost all their data

Inventica provides a range of database support services. Solutions that give you the peace of mind that your data is safe, even if the worst should happen.

Our data specialists will help you understand the risks of data loss and prepare disaster recovery and contingency plans to suit your needs. Our range of bespoke database support services includes the following:

  • Troubleshooting and bug fixing existing Microsoft SQL Server and Microsoft Access databases
  • Investigating and resolving SQL and Access database performance bottlenecks
  • Upgrading earlier versions of Microsoft Access and SQL server databases to Microsoft Access 2016
  • Migrating Access ADP databases to Access 2013/2016 ODBC
  • Upsizing Microsoft Access databases to Microsoft SQL Server
  • Migrating on premise databases to the cloud
  • Access and SQL server database integration with third party systems and services
  • Data extraction, data import, and data cleansing services
  • General database health checks and auditing
  • Data loss prevention
  • Database stress testing

Our support engineers can help you with every aspect of database maintenance and troubleshooting.

We offer free initial database surveys after which we will provide you with our analysis and a detailed estimate for any work required.

Database support can be provided on-site or remotely. When we need a copy of your database for troubleshooting purposes we will first provide you with data anonymising tools to mask any sensitive data before we take it offsite. This way, all your sensitive data remains protected. We take great care to ensure your sensitive data is protected with data anonymity tools and use best practise confidentiality and data protection procedures.

What our customers are saying

  • You’re amazing it’s the best database I’ve ever seen! Thank you
    Nicola H.Deputy Logistic ManagerAEGIS Defence Services(Military)
  • Thanks for a great effort so far, we appreciate what has been done and now will be the testing stage. We are very pleased with the interaction and speed on your responses.
    Kuldip J.Deputy Systems ManagerBrunel University(Education)
  • It was very good experience working with Inventica. They took time to listen and understand our requirements and developed a product that exceeded our expectations.
    Amrul K.Project ManagerCity of London Corporation(Local Government)
  • It has been great working with you! Thanks for your help in enhancing our HR db!
    Johanna Z.HR ManagerCOACH(Fashion)
  • The tests are going on well. All of the queries are working correctly. Perfect, great work, thank you all!
    Nelis S.Technical ManagerCoStar Group UK(Commercial Property)
  • Everything is working well and we were delighted with your swift response.
    Shashi C.Head of ITCredit Agricole Commercial Finance(Banking)
  • So far I’m very impressed with the Site Database. Thanks again for your help.
    Clare S.Data Transcript EngineerCable & Wireless(Telecommunications)
  • The database appears to be coming along well. It looks fine and comprehensive from my perspective. I am just seeking approval from some other colleagues before progressing.
    Dan H.Senior Vice PresidentFTI Consulting(Finance)
  • I have done some testing but criticisms are getting harder to find.
    Stephen C.Data AnalystG4S Welfare To Work(Services)
  • The database coming along really well. These changes are great, and the advanced filter function is working really well now.
    Sarah W.Clinical Trials ManagerImperial Clinical Trials Unit(Healthcare)
  • Just wanted to say how impressed we were with the speed and quality of delivery to date.
    Ashna K.Operations ManagerJLT Group(Finance)
  • Thanks for all the work done. From me it looks good. Thanks for turning this around quickly, it was well received by my colleagues.
    Robert J.Maintenance Planning ManagerJohnson Matthey PLC, FTSE100(Commodities)
  • The new database looks great! I will now launch to regions. It has been great working with you.
    Andy J.Training ManagerLidl UK(Retail)
  • The database is looking very good indeed! Well done.
    Dermot S.Project ManagerLonmin PLC(Commodities)
  • Database so far looks and feels great. The video you sent is great helps me understand it a lot. You are the best. Thank you
    Stuart F.Customer Service Operations ManagerMydeposits(Finance)
  • Inventica have provided IT Programming and Support services to NEC Display Solutions over the last 4 years and have proven to be a diligent and trusted supplier with excellent performance in all aspects of service.
    Gill S.Marketing CoordinatorNEC Display Solutions(Electronics manufacturing)
  • Thank you for this, I appreciate how quickly you finished the changes.
    Marina C.Expert Patients Programme ManagerSt Ann’s hospital(Healthcare)
  • Thanks for the great work that you and your team have done on the database and the reports.
    Alan A.General ManagerNuclear Risk Insurers(Insurance)
  • Inventica were very professional and met all our requirements. I was very impressed with their dedication to answer our queries and the level of response was excellent. Constantly meeting our design requirements and building on our ideas to make things more exciting.
    Melvin C.London Transmission Delivery ManagerTelefonica O2(Telecommunications)
  • Users did test the database and gave some good feedback on its structure and use
    Jacob A.IT ManagerParole Board(Government)
  • The technical support provided by Inventica enabled us to deliver the key project output, which was the implementation of structural changes for the Order to Delivery team. With the change, we managed to create capacity within the team and become more efficient. We are happy with the results.
    Edward P.Project ManagerSC Johnson(FMCG)
  • The database is looking great so far and I’m very pleased with the overall feel.
    Ryan D.Project ManagerTAKEDA Pharmaceutical(Healthcare)
  • Generally I am very impressed with the work and the majority of the features have been included and reference points in the documentation been suitably addressed so thank you!
    John W.Knowledge Exchange OfficerTransparency International(Non-Profit)
  • Professor is very impressed with the database and we cannot wait until the changes have been made.
    Jane T.Programme AdministratorInstitute of Neurology, UCL(Healthcare)
  • Thank you again for all your help delivering this project and I hope you will pass this on to the rest of your team
    Lauren J.International Standards AnalystUK Payments(Finance)
  • The financial reporting tool looks really good. We are happy with both the timing and the quoted price.
    James R.Group Financial AccountantRanir(Manufacturing)
  • All good at the moment just extremely busy now that the trial has fully launched. Thanks for all your work on this, it’s definitely a great starting point for me to work with.
    Cormac F.Business AnalystBritish Gas(Commodities)

Why Inventica?

  • Agile approach to project management
    Experts in Microsoft Access, Excel, and Microsoft SQL Server
    Money back guarantee
    NO Outsourcing – we carefully vet our developers
  • All our work comes with a lifetime code warranty
    Focus on the latest, best of breed technologies
    User training and video tutorials included in the price
    Highly responsive approach to managing deliverables
  • Flexible database support arrangements
    Trusted by the world’s largest organisations
    Experienced staff with 10+ years in the industry
    Our fee structure is always upfront, clear, sensible and transparent
  • Massive portfolio of completed database systems to pick and choose from
    Pioneers in Microsoft Azure SQL cloud database development
    Don’t hope for, expect a quick turnaround
    Competitive rates and no commitments
  • You own the source code for your database. No handcuffs
    Agile approach to project management
    Experts in Microsoft Access, Excel, and Microsoft SQL Server
    Money back guarantee

How our database support services work

Step one: When you commission Inventica to carry out support and maintenance, we’ll first create a copy of your database in our secure staging environment. This means all changes, fixes, and improvements will be made on our network first, without any disruption to your operations.

Step two: We will demonstrate the result on our network before applying changes to your production environment. Before we change your live database, we will create a full backup to ensure that all your systems remain operational should something go wrong.

Step three: Your live database will be updated to reflect the changes with no disruption to your business.

We offer flexible terms for database support services. Choose from ad-hoc support charged at a standard hourly rate with no ongoing commitment or a monthly support contract.

An ad-hoc database support arrangement will typically suit businesses with smaller systems that are relatively stable and do not require many improvements. Customers with larger, more complex systems, with many users, who cannot afford any downtime and require ongoing database and user support, will get much better value out of our fixed support contracts.

Why choose Inventica?

  • We offer flexible database support arrangements – with on demand and monthly support contracts you can choose a service that best suits your business needs
  • We have extended support hours 07:00 am until 11:00pm Monday to Saturday, including public holidays
  • We offer onsite, remote access, email and telephone support services
  • Our fee structure is always upfront, clear, sensible and transparent
  • We support all versions of Microsoft Access and Microsoft SQL Server databases
  • We employ experienced database support engineers with 10+ years in the industry
  • We are trusted by the world’s largest businesses and government organisations
  • We are fully insured

Contact us now to discuss your database support requirements.